Customer Support


Frequently Asked Questions (FAQ)

Responses to frequently asked questions are listed here

Company Registration Documentation

Axon Medchem BV (NL) is a limited liability company incorporated in Groningen, the Netherlands and officially listed in the Trade Register of the Chamber of Commerce (Groningen, the Netherlands), which is compulsory for every company and almost every legal entity in the Netherlands. For trading purposes, registered customers are welcome to request a copy of this registration.

Axon Medchem LLC (USA) is a limited liability company incorporated in Virginia State Corporation Commission, USA and officially listed at Federal and Virginia Tax Registration systems. Axon Medchem LLC functions as direct US sales office of Axon Medchem BV in the Netherlands. All US/Canada orders are requested to address and pay to Axon Medchem LLC USA. Please contact us to request our Federal EIN and other trade information. 

Viewing Orders

You can browse your order history and check your order status by logging in to your account and use the link 'My Orders'

Updating Account Information

You can access and update your account info by logging in to your account via this link. Change shipping/billing addresses, name of the registrant, newsletter subscription etc.

Request W-9 Form

Customers from the United States of America can request a W-9 Form. You will receive this pdf-document by e-mail or by fax (please inform us with your fax number) usually within 12 hours of your request.

Returns & Replacements

At Axon Medchem we aim to provide our customers with the best quality of products and are fully dedicated to garentee 100% satisfaction. In the rare occasion that a product fails to conform to its specifications, Axon Medchem may choose to either replace the item, free of charge or refund the purchase price. The customer is kindly referred to our Terms & Conditions section for details.

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